Privacy Policy

Last updated:

Vanirr Group Pty Ltd ("Vanirr", "we", "us" or "our") respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you use our website, contact us or work with us.

1. Scope

This policy applies to website visitors, business contacts, prospective and current clients, suppliers, contractors, partners and event participants whose personal information we handle. We comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Personal information we collect

The information we collect depends on how you interact with us and may include:

  • identity and contact details, such as your name, business name, job title, email address and phone number
  • inquiry and communication details, including messages, service interests, feedback and correspondence
  • business relationship and project details needed to prepare proposals, provide services, manage partnerships or run events
  • records of meetings, agreements, transactions and other dealings with us
  • limited technical information processed by our hosting and security providers, such as IP address, browser or device type, access time and requested pages
  • other information you choose to provide to us

Please do not provide sensitive information unless it is reasonably necessary for your dealings with us and we have requested it or you have consented to its collection.

3. How we collect personal information

We usually collect personal information:

  • directly from you through our website contact form, email, telephone, meetings, events and other communications
  • from your organisation, representative, referral source or another person you have authorised
  • from publicly available business sources, professional directories and business-focused social media
  • from service providers that support our business operations

4. How we use personal information

We collect, hold and use personal information to:

  • respond to inquiries and communicate with you
  • assess opportunities, prepare proposals and provide our services
  • manage client, supplier, partner and event relationships
  • operate our business, maintain records and administer agreements
  • protect our website, systems, staff and business from misuse, fraud and security threats
  • understand and improve our website, services and communications
  • meet legal, regulatory, insurance and risk-management obligations
  • send relevant business updates or marketing where you have consented or where otherwise permitted by law

5. When we disclose personal information

We may disclose personal information where reasonably necessary to the following recipients:

  • our staff, contractors and related operations that need the information to perform their work
  • service providers for website hosting, cloud storage, database, email, communications, IT support and business administration
  • professional advisers, insurers, auditors and legal or financial service providers
  • clients, suppliers, event venues and business partners involved in the relevant service, project or event
  • regulators, courts, law-enforcement bodies or other parties when required or authorised by law
  • a buyer, investor or adviser in connection with a proposed or completed business transaction

We may also disclose information for another purpose with your consent.

6. Overseas recipients

Vanirr operates across Australia and Japan and supports international business activity. We may disclose personal information to recipients in Japan and in other countries relevant to a particular client, partner, supplier, project or event.

Some cloud and technology providers may store or process information in Australia, the United States and other countries where they operate. Where Australian privacy law applies, we take reasonable steps to require appropriate handling of personal information by overseas recipients.

7. Marketing communications

We may send you relevant commercial communications where you have consented or where permitted by law. You can opt out at any time by using the unsubscribe option in a message or contacting us. We will action requests in accordance with applicable law.

8. Website data, cookies and external links

Our hosting and security services may process limited technical data needed to deliver and protect the website. The public website does not currently use advertising cookies.

Our website may link to third-party sites. Their privacy practices are controlled by those third parties, and you should review their privacy policies before providing personal information.

9. Security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, our business records and applicable legal obligations. When it is no longer required, we take reasonable steps to delete, destroy or de-identify it.

10. Access and correction

You may ask to access personal information we hold about you or request a correction. Contact our Privacy Officer using the details below. We may need to verify your identity. We will respond within a reasonable period and explain any lawful reason that prevents us from completing a request.

11. Privacy questions and complaints

If you have a privacy question or complaint, contact our Privacy Officer and describe the issue. We will acknowledge the matter, investigate it and aim to respond within a reasonable period, usually within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Visit the OAIC website

12. Changes to this policy

We may update this policy when our information-handling practices or legal obligations change. The current version and its last-updated date will be published on this page.

13. Contact us

Privacy Officer

Vanirr Group Pty Ltd

Email: Info@vanirr.com

Phone: +61 406664203